Dispatcher / Booker / Warranty job – Open Road Auto Group – Bridgewater, NJ

Dispatcher / Booker / Warranty

Open Road Auto Group

Bridgewater, NJ


Service Dispatcher/Booker/Warranty

5 Days

Monday – Friday

Description :
The Service Dispatcher is responsible for ensuring work is done expeditiously and correctly.

Must be able to dispatch work effectively to ensure customer satisfaction.

Coordinate multiple jobs for different level technicians, while maintaining attention to customer needs and expectations.

Responsible for assisting the Service Advisors and Service Director with information, forms, reports, and/or documentation related to customer relations, as requested.

Maintain a good working relationship with all dealership personnel, members of his/hers team, and other employees in the service and parts departments.

Job Requirements

Skills and Qualifications:
As Service Dispatcher, you will be experienced and aware of the latest customer service practices, and be a persistent problem solver.

Qualified candidates “MUST” have the following skill set :
Knowledge of automotive repair shop operations

Ability to multi-task

A desire to work in a fast paced environment

Strong verbal & documentation skills

Previous dispatcher experience required

Warranty booking experience

Reynolds and Reynolds a plus

Previous Mercedes-Benz experience very helpful

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