JPMorgan Chase & Co
. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
Chase (CCB) is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.
Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.
As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.
The Consumer and Community Banking Technology Production Management organization within JPMorgan Chase provides Retail customers a great customer experience “so they can” reach their goals and enjoy the meaningful moments in their lives. This organization is accountable for maintaining an “always available” production environment for all of our Chase businesses, including chase.com, retail branches, lending, customer service and support, and back office processes.
This organization is responsible for over 50 million customer’s technology experience and over 3000 software applications. This is a newly formed organization, which will be comprised of over 1000 technical support and management personnel working 24 x 7 across the globe to support our internal and external customers.
Reporting to the Digital and Emerging Payment Production Engineering Manager, the successful candidate will be part of the Proactive Centre of Excellence within the Digital and Emerging Payments Production Management organization.
This position will be responsible for the following:
Gaining a complete and thorough understanding of the Digital and Emerging Payments business process flows, and the underlying infrastructure and applications supports them
Continuous improvement – proactive identification of improvements to recurring production issues, monitoring and alerting, automation of manual task, ticket/false alert reduction..
Change Management – act as gatekeeper of production in order to drive down change related issues
Identifying automation opportunities and partner with the Infrastructure teams, AD teams and DevOps to develop
Performance Management – in partnership with CCB AD, GTI and CSo, develop tooling to proactively identify customer experience issues
Resiliency – in partnership with CCB AD, identify and drive remediation of resiliency gaps.
In partnership with AD, participate in architectural design reviews to ensure Production considerations are included
This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
5+ years of within Application Development work experience throughout the entire project lifecycle
Proven Application Production Support experience
Understanding of networking and cloud technologies, for example Security, Load Balancing, Network routing protocols
Should be able to provide 24/7 on-call support occasionally
Proven experience in incident/problem management.
Experience with log analysis and monitoring tools such as SPLUNK, DynaTrace, Opnet
Understanding of the Java/J2EE technology stack and web technologies
Experience with Unix/Linux, JDBC
Experience with relational databases such as DB2
of queue technologies, such as MQ/JMS
Strong XML technology experience (XSD, XPath, XQuery, XSLT)
Capable to execute and deliver on a multitude of concurrent initiatives in a dynamic environment
Strong communication skills, both verbal and written, with the ability to lead/manage large conference calls.
Ability to work independently as a self-starter, and within a team environment. Comfortable in a fast dynamic environment with an ability to handle multiple tasks simultaneously.
Working knowledge of Microsoft products, including Outlook, Word, Excel, and PowerPoint.
Banking and/or financial services industry experience
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.
US-NY-New York-5 Manhattan West / 03354
CONSUMER & COMMUNITY BANKING
JPMorgan Chase & Co.