Customer Service Representatives (Inbound Phone Calls) job – Ronsonet – Los Angeles, CA

Customer Service Representatives (Inbound Phone Calls)

Ronsonet

Los Angeles, CA

This position will be answering inbound calls from customers in regards to services, upgrades, billing questions, and technical support. We are looking for people who are customer service orietned who are great at problem solving.

Primary Responsibilities Include:
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Create and resolve work tickets

Responds to Customer via phone or email.

Maintain retention requirements

Intermediate or Better internet/social media ability.

Identify new opportunities or areas for marketing with our product or service.

Ability to adapt the teaching style to different learning curves and levels of understanding.

Identify marketing Package up-sell opportunities to ensure you achieve monthly goals.

Meeting Quality Assurance Policies and Procedures

Supports another department such as Sales and Advance Marketing.

Team Player and ‘What Ever it Takes Attitude.”

Maintains positive attitude.

Performs other duties as assigned.

Skills:
Strong verbal and written communication skills

Ability to work in a fast-paced environment

Management a variety of tasks and timelines

Grasp Marketing concepts and strategies quickly

Ability to teach a variety of skill levels.

Identify problems and find solutions before issues arise

Key Benefits Include:
13/hr + Monthly Performance Bonus + Spiffs + Health Benefit

Paid holidays + Paid vacation + Paid sick

Phenomenal work environment

Great location

Managers who care about your success

Excellent opportunities for advancement

Outstanding company reputation

About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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