Customer Service Representative – ZERO Manufacturing – North Salt Lake, UT

Customer Service Representative

ZERO Manufacturing

4 reviews


North Salt Lake, UT

SUMMARY

The Customer Service/Inside Sales Representative is responsible for maintaining contact, following up and resolving issues with the customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following duties and responsibilities. Other duties may be assigned.

  • Responds to customer calls and their requests for product specification information, pricing, sales orders, and delivery dates.
  • Assists in resolving complaints.
  • Acts as liaison between customers and production regarding orders placed, shipments, production schedules and inventories.
  • Cooperates closely with Regional Sales Managers and others to handle special assignments as required to assure satisfactory order handling and deliveries.
  • Follows order flow and takes appropriate action on delays
  • Updates notes in system regarding status of order and/or interaction with customer
  • Has and provides some technical understanding of manufacturing and design.
  • Works as a team member in the Customer Service Department to help ensure an efficient and quality department.
  • Role model of Zero Manufacturing’s values. QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential

duties satisfactorily. The requirements listed below are representative of the knowledge,

skill and/or ability required. Reasonable accommodation may be made to enable

qualified individuals with disabilities to perform the essential functions.

  • Demonstrated ability to handle multiple responsibilities and details:

v Problem Solving

v Product Knowledge

v Recommend Potential Products

v Opens Customer’s Accounts

v Listening/Customer Service Multi-Tasking

  • Must be able to effectively communicate information and respond to questions from customers and co-workers (verbal and written).
  • Must be a strong team player and be able to work well with others in a strong team environment.
  • Strong computer skills including typing.
  • ERP experience a plus.
  • Able to spend long hours on the phone.
  • Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
  • Strong sales skills required.
  • Strong telemarketing skills required.
  • Must be motivated, self-directed, communicative and professional.
  • Ability to read, analyze, and interpret travelers, sales orders, quotes, contracts and basic blueprints.

EDUCATION AND/OR EXPERIENCE

Associates degree or equivalent from two year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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