Position requires a representative with a strong customer focus to interact with customers. Primary responsibility of the CSR is to provide information in response to inquiries about products and services and to handle and resolve complaints. The delivery of this information demands a strong ability to meet deadlines and turn-around times as stipulated by SLAs. The CSR displays precision, perseverance and possesses great listening skills to timely meet the customers’ expectations. With the customer’s best interest in mind, the CSR shows outstanding problem solving and technical skills as the CSR works with internal partners in handling any customer requests building great relationships along the way with both the internal partners and the customers. A successful CSR is someone who understands the importance of great customer service, knows the company strategy, builds great relationships with all key stakeholders and as a result turns LN customer service into a key competitive advantage.
LexisNexis Risk Solutions (www.lexisnexis.com/risk) is a leader in providing essential information that helps customers across all industries and government predict, assess and manage risk. Combining cutting-edge technology, unique data and advanced scoring analytics, we provide products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy. LexisNexis Risk Solutions is part of RELX Group plc, a leading publisher and information provider that serves customers in more than 100 countries with more than 29,000 employees worldwide. LexisNexis Risk Solutions is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact 1.877.734.1938 or email@example.com.