Customer Service Rep. I job – Chesapeake Utilities Corporation – Georgetown, DE

Position: Customer Service Representative
Location: Georgetown, DE
Responsible for

exhibiting Chesapeake Utilities Corporation’s Mission, Vision and Values, regarding external customers, agencies, vendors, internal departments and co-workers. This position works with all levels of the company. Responsible to assist customers in an efficient and courteous manner either by accepting payment or resolving customer inquiries. Monitor computer functions and perform data entry as assigned. Perform other duties as assigned and assist with customer service related activities for the District office. Maintain good customer relations and ensure that company and departmental procedures are followed. Keep abreast of any changes in documentation requirements, methods of payments and reconciliation of accounts and additional tasks as assigned by the District Manager.

This position will be responsible for the following duties:

  • PC experience mandatory
  • Excellent customer contact skills. Strong organizational skills.
  • High school graduate or equivalent.
  • Detail oriented and experience in computer processing helpful. Working knowledge of basic office equipment/machines. General understanding of office procedures and good public relation skills. Operation of at PC programs (Excel, Microsoft Word)
  • Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation. Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must have good telephone communication skills.
  • Ability to calculate figures and amounts such as discounts, interest, percentages.

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Chesapeake Utilities Corporation is a publicly held American energy services company focusing on distribution of natural gas and propane in…

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secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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