Customer Care Professional – WORK FROM HOME(Full Time) (Lindon, UT) job – Vivint – Lindon, UT

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Work from Home Customer Care Rep (Lindon, UT)

Must live near (100 mile radius) Lindon, UT and work a minimum of 30 hours a week.

Start date of May 8th.

Job Summary: This Work from Home opportunity requires 4 weeks of onsite training at the Lindon location. Once you are able to successfully pass the proficiency requirements, you will be able to take equipment (computer and accessories) home to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their Vivint.SmartHome security and home automation systems over the phone.

Abbreviated List of Benefits:
Working from the comfort of your own home, no driving to work, a free meal ticket for every 8 hours worked, fantastic training facilities, paid time off, paid holidays, health benefits, 401K and much more! $11/hr during and after training.

Apply Below for the Customer Care Representative position in Lindon, UT

Essential Functions/Responsibilities:

Commit to four weeks of training at one of the Vivint facilities (Lindon)

Provide technical and customer support via telephone for inbound calls

Develop extensive knowledge of Vivint.SmartHome’s varied product line and installation processes

Educate customers on the use of Vivint.SmartHome systems and products

Use Vivint.SmartHome Knowledge Management System to troubleshoot varying degrees of technical support problems for customers

Create service tickets for issues not able to be resolved over the phone

Accurately record customer’s technical issues

Answer customer’s billing questions/concerns

Proficient communication skills (verbal and written)

Ability to solve unique technical problems

Must be able to multi-task while using different internal programs

Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone

Passion for providing quality customer service

Ability to envision product scenarios in order to help customers solve problems

Must feel comfortable with de-escalating phone calls

Ability to adapt to system/process changes quickly while retaining new information

Must be able to work four weekdays and one weekend shift

Must have 100% attendance during the 3 week training

Ability to adhere to a strict attendance/punctuality policy

Minimum Requirements:
Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider

The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home

Required Experience:
Ability to get licensed for the Utah Burglar Alarm Systems

Ability to successfully pass background check

Must be at least 18 years old (per Industry’s requirement)

Must be able to commit to 6 months in the department

High school diploma or equivalent preferred but not required

Call center experience preferred but not required

6+ months of customer service experience preferred

Vivint.SmartHome is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state and local laws. We are a drug free environment. We don’t conduct pre-employment drug screening, however, we do conduct random drug testing on site.

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About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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