Customer Care Intern job – Good2Go – San Francisco, CA

Customer Care Intern

Good2Go

San Francisco, CA

$14 – $16 an hour
– Internship

A well-funded startup for a consumer facing mobile app is seeking a customer service oriented individual to join the customer care team. An intern is responsible for providing in-person support for all customers and business partners. The individual will be responsible for maintaining in-depth knowledge of use cases, outcomes, and solutions. The applicant will be able to communicate effectively with a wide variety of users, corporate partners, and within the organization. Our company is committed to excellent service standards and maintaining high customer satisfaction. A successful intern will take ownership for effectively resolving customer issues, complaints, and inquiries with accuracy and efficiency. We believe in keeping customer satisfaction at the core of every action and decision. If you are dependable, work well in a fast-paced environment, and passionate about customer service, we want to hear from you.

Responsibilities:

  • Build sustainable relationships of trust through open and interactive communication
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide appropriate solutions within time limits
  • Follow communication procedures, guidelines and policies
  • Effectively manage email, calls, and other requests
  • Maintain highly detailed records of interactions
  • Transitioning customers to supervisors, when necessary

Requirements:

  • Experience in a customer facing hospitality role
  • Dependability; being on time, present, and committed
  • Anticipating customer needs in a friendly, empathetic way
  • Exhibit excellent listening skills to all customers
  • Respond to different types of customer inquiries
  • Strong verbal communication and email skills
  • Prior customer support experience
  • Multi-task, prioritize, and manage time effectively

Please send resume and cover note for consideration.

Job Type: Internship

Salary: $14.00 to $16.00 /hour

» Apply Now

Please review all application instructions before applying to Good2Go.

A: Good2Go is a multi-restaurant marketing and delivery service. We take your order, place it with your favorite restaurant, and deliver it…

About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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