Customer Account Manager job – IBM – Washington, DC

IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.

Bottom line? We outthink ordinary. Discover what you can do at IBM. Do you have a passion to pursue bold Internet of Things Innovations

to take on society’s toughest challenges? Do you want to be at the intersection of a highly talented team with the greatest technology to construct new business models that improve people’s lives? Do you want to be a part of IBM’s “Digital-Era” team?

The Public Service Sector consulting practice is a trusted advisor to federal, state and local governments, partnering to meet challenges and responding quickly to citizen demands, business needs, new economic conditions, and changing legislative priorities and policies.

The Customer Account Manager must be skilled and have experience in customer engagement and account management, particularly for IT. Individual may be asked to 1) build and maintain customer relationships 2) support external customer communications and outreach 3) support coordination to the client 4) report on performance management and 5) support governance related activities within the client environment. Candidate will be expected to coordinate efforts and collaborate across multiple stakeholders expecting a high level of internal and external resistance under tight resource constraints.

Selected candidates may not need to travel for all projects outside of their metro area. However, all candidates must be able and willing to travel based on assigned project demand. BENEFITS

Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population. CAREER GROWTH

Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:

Skill development: helping our employees grow their foundational skills

Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations

Diversity of people: Diversity of thought driving collective innovation

In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.


With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!

3 years experience working directly with clients to ensure deliverables are being met.

3 years development of professional presentations

3 years of analysis of current processes and ability to propose changes to those processes as needed.

Active DoD Secret Clearance

5 years experience working directly with clients to ensure deliverables are being met.

5 years development of professional presentations

5 years of analysis of current processes and ability to propose changes to those processes as needed.

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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