Crew Member job – Which Wich – Greenville, SC

Position Objective:
The objective of a Which Wich Crew Member is to make superior sandwiches in a clean, friendly and vivacious environment while delivering SUPERIOR guest experience.

Job Responsibilities: Guest Service Demonstrate Superior Service by providing “Service with Vibe”. Demonstrate the 10 Points of Superior Service:

Commitment to our Guests

Warm greeting and SMILES

Respect and courtesy

Be the ambassador of the “Vibe” and the Brand – Lead by example

Ambassador of Standards

Professionalism

Efficiency

Look for ways to enhance the experience

Handle Guest complaints professionally – WOW them with a solution

Presenting a clean and polished image through our Our Team It is the responsibility of the employee to deliver superior sandwiches to all Which Wich guest in a fun, energetic and vibacious way. It is also the responsibility of each team member to support a culture of team work and respect. All team members are required to demonstrate the following qualities: Honesty and Reliability

Always be truthful and honest with fellow Team Members, Management and Guests

Arrive on time and ready for work in the appropriate uniform, or notify the Manager ahead of time if you are unable to work your scheduled shift

Always follow company policies and procedures Tenacity

Work until a task is completed. Leave no job unfinished, regardless of the task.

Work at a fast pace to ensure that guest demands are met

Work smart to be able to effectively juggle multiple tasks Friendly and Enthusiastic

Interact with the Guests and maintain an upbeat attitude at all times

Communicate with guests and co-workers in a friendly, outgoing fashion Service Minded

Work or perform services for others in a friendly, accommodating, and attentive manner

Explain the Which Wich ordering concept clearly and thoroughly in ways which appeal to new guests

Go above and beyond to make each Guest’s visit enjoyable Teamwork

Enthusiastically pitch in to help fellow team members better serve guests

Treat all team members with courtesy and respect

Seek opportunities to make for a more efficient, safe or friendly work environment Skills/Qualifications

High School diploma or equivalent. College degree preferred

Preferred to have food service experience

Must possess basic math skills

Must have basic computer skills and fundamentals

Must read, communicate and understand English as it relates to the job and safety regulations

Must be able to follow directions Working Conditions This position requires the ability to perform the basic functions of the job

Must be able to work shifts up to 8hrs a day

Must have full use of both hands (lifting, carrying, grasping, pushing, pulling)

Must be able to firmly grasp utensils to include but not limited to knives, mops, brooms, etc.

Must be able to tolerate temperature extremes (hot and cold) when working in walk-in and around ovens and sinks

Standing, bending and walking for extended periods of time on hard surface

Must be able to bend and stoop to lift and move boxes, sweep and mop

Must be able to lift over head up to 15lbs

Lifting up 15 lbs frequently, 25lbs occasionally Responsibilities by Position All Positions

Greet guests with a warm welcome and a smile as they arrive

Have menu knowledge of all wiches

Explain the Which Wich ordering system

Assist guests with Wich selection

Clean and wipe tables and trays

Keep beverage stations stocked

Refill beverage machine with ice

Sweep dining room as needed

Maintain dining room cleanliness, including trashcans

Organize and maintain cleaning supplies and chemicals

Restock paper towels, drink lids, straws, etc. in dining area

Complete opening and closing procedures

Perform any other duties as required Host/Hostess

Greet guests with a warm welcome as they arrive

Explain the Which Wich ordering system

Assist guests with Wich selection

Maintain clean dining area

Assist guest with drink refills

Stock coolers and merchandisers

Stock chips

Maintain a clean and organized work area to ensure a safe work environment

Properly clean and sanitize all dining room equipment according to company specifications

Empty trash cans

Employ the “clean as you go” method to avoid accidents and to maintain standards

Demonstrate required safety, production, and sanitation standards at all times

Use clear verbal communication

Perform any other duties as required Cashier

Greet guests with a warm smile as they enter and address guest by name

Use clear verbal communication

Maintain a clean and properly stocked phone-in area and cashier station

Quickly and accurately ring orders

Suggest additional items that would complement a guest’s order (upsell)

Coordinate phone-in and catering orders

Practice proper cash-handling procedures

Stock coolers and merchandisers

Maintain a clean and organized work area to ensure a safe work environment

Properly clean and sanitize all equipment according to company specifications

Employ the “clean as you go” method to avoid accidents and to maintain standards

Demonstrate required safety, production, and sanitation standards at all times. P1, P2, P3 & P4 Prep/Re-stock/Clean Up

Complete opening and closing procedures

Prep, clean and cut vegetables for station

Stock back-up dressings

Prep all protein pars according to the Recipe Manual.

Weigh, pan, and date label all products

Maintain product standards

Perform administrative duties (complete prep sheet, monitor and record waste onto Daily Waste Chart)

Restock station supplies as needed, including reach-in.

Assist in receiving, verifying, and rotating product deliveries (FIFO)

Use recipes and production tools

Assist team members as needed On the Line

Properly operate and maintain all equipment in assigned work area according to company specifications

Stock sandwich station with all condiments, bread and cheeses

Use sandwich bag

Make all sandwiches fresh to order

Safely prepare and serve all food according to proper food safety standards

Assemble order using proper portion control

Prepare sandwiches and salads according to recipe and guest’s specifications

Complete order to spec

Ensure order is correct and sides/accompaniments are included

Call out sandwich order by using the guest name

Bid guest a fond farewell

Assist team members as needed Safety and Sanitation

Maintain a clean and sanitized area.

Clean as you go

Wash, rinse, and sanitize all dishes to sanitation standard

Air-dry pots, pans, and utensils and return to proper storage location

Frequently check sanitizing PPM throughout shift, and change when out-of-standard

Move boxes and equipment to sweep/mop facility, including walk-in refrigerator and freezer.

Daily clean and organize walk-in cooler.

Daily clean and sanitize all trash barrels.

Assist team members as needed

Perform any other duties as required

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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