FLSA Status: Non-Exempt
Accurately and efficiently process industrial, commercial and contractor walk-in requests, telephone inquiries and orders.
Develop and maintain excellent customer relationships to ensure customer satisfaction.
Essential Duties and Responsibilities including, but not limited to:
Acknowledge and greet visitors promptly, in person or on the telephone.
Establish, develop and maintain excellent working relationships with walk-in and prospective customers.
Project a professional image of the company in all communications with customers, vendors, co-workers and
Answer customer questions concerning product application, price, availability, and delivery.
Accurately and efficiently enter and process customer quotation and order requests.
Emphasize product features based on customers’ needs and technical knowledge of product capabilities and
Offer add-on and up-sell products that may benefit the customer, and suggest alternative products when a
customer requested product is not available.
Take ownership of customers’ requests, inquires and complaints promptly; follow through to customer’s
satisfaction. Follow through on commitments.
Inform customers of industry events, product updates, and promotions.
Understand and follow company policy on pricing; achieve overall gross margin levels established by
Set up advertising displays and arrange merchandise to promote sales.
Collaborate with Sales, Operations, and Finance teams to improve customer experience and profitability.
Acquire knowledge of the company’s product lines, organization, structure, policies and procedures.
Maintain a safe, clean and organized sales floor area by complying with procedures, rules and regulations.
Know and understand manufacturer catalogs and literature.
Stay current with industry trends and services and the application and benefits of new products.
Attend training courses to stay current with industry trends, services, and products.
Establish proficiency in current business system and related applications.
Knowledge and Skill Requirements
Excellent customer service and interpersonal skills.
Able to effectively communicate with customers, vendors, and suppliers.
Knowledge of basic algebra, addition, subtraction, multiplication, percentages.
Basic knowledge of Microsoft Outlook, Word and Excel
Basic computer skills i.e. internet search
HS Diploma or GED; associate degree or two year technical degree preferred or industry equivalent.
Standards of Conduct
All employees are expected to conduct themselves in the highest ethical and professional manner in their dealings with
customers, vendors, and co-workers. Employees’ behaviors and actions should not in any way put at risk the safety of
any individual nor the reputation of the company
While performing the duties of this job, an employee is regularly required to sit for long periods; stand; talk and hear both
in person and by telephone; and use hands to operate and handle office equipment; and reach with hands and arms. The
employee is occasionally required to walk, climb, stoop or bend and lift and/or move up to and including 100 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Specific vision abilities required by this job include close vision and the ability to adjust focus.
The noise level in the work environment ranges from moderate to loud.