Consumer Service Analyst job – Moten Tate, Inc. (Staffing Agency) – Tallahassee, FL

Consumer Service Analyst

Moten Tate, Inc. (Staffing Agency)

Tallahassee, FL

$9 an hour
– Temporary, Contract

Consumer Service Analyst

Location: Tallahassee, FL. 32399

Pay Rate: $9/hr.

1 year Temporary position




Duties include but not limited to:

Moten Tate is a Staffing Agency seeking to hire a temporary employee as a Consumer Service Analyst. This position is within the Default Aversion Unit of the Office of Student Financial Assistance. Default Aversion Assistance is the process of assisting and preventing delinquent borrowers from defaulting on their student loans.

The major responsibility of this position will be to counsel and assist delinquent student loan borrowers in an attempt to avert default by phone contact (small call center). This is a counseling position; not a debt collections position. This individual will also perform mailing, data collection, and skip tracing duties.



  • Knowledge of principles and techniques of effective communication
  • Outstanding oral communication skills
  • Ability to understand and apply rules, regulations, policies, statutes, and procedures
  • Ability to work independently
  • Ability to research and analyze data accurately
  • Ability to be productive under tight timeframes, balance multiple and competing priorities and maintain goal directed behavior and performance sometimes under stressful conditions.


Required Education and Experience:

  • Must not have defaulted on Students loans, which means you have paid your loans when it is due and it was never sent to collections
  • High School Diploma
  • 1 year call center experience
  • Quick learner with excellent work and study habits
  • Organized
  • Strong computer skills
  • Excellent written and verbal communication skills
  • Provide excellent customer service; always remain pleasant
  • Provide accurate information
  • Always remain calm, especially when handling very stressful situations
  • Able to work in high-volume work environment
  • Must have good attendance and very attentive
  • To be considered for this position you must not have any criminal records; we will run an extensive level 2 background check to verify.

Job Type: Contract

Salary: $9.00 /hour

Job Location:

Required education:

  • High school or equivalent

Required experience:

  • Data Entry: 1 year
  • Administrative Assistant: 1 year
  • Customer Service: 10 years
  • Receptionist: 4 years
  • Microsoft Office: 1 year
  • call center: 1 year
  • Data Analysis: 1 year
  • Typing 50WPM: 1 year

Required languages:

  • French
  • Spanish
  • English
  • Creole

» Apply Now

Please review all application instructions before applying to Moten Tate, Inc. (Staffing Agency).

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