Collector job – A+ Federal Credit Union – Austin, TX

Are you a master negotiator who likes helping members while minimizing delinquency? If so, our Collection Department is looking for you! A Collector’s primary responsibilities are to contact members with delinquent accounts, identify causes for delinquency, offer viable options for bringing accounts current, and recommending accounts for further action.

Facilitate communication and work with members who have delinquent/overdrawn accounts by collecting past due payments and/or setting up payment plans

Accept inbound calls/correspondence and follow up in a timely manner

Identify reasons for delinquency, help members find solutions to bring their accounts current and negotiate payment resolutions

Perform basic and advanced skip-tracing with the use of internal and external skip-tracing resources

Identify and counsel members with financial hardships

Educate members on account terms and alternate payment programs and methods

Communicate effectively, tactfully, and professionally with employees, vendors and members

Alert management of potential risk exposure

Remain compliant with policies, processes and legal guidelines/laws/regulations

  • For information about our benefits, please click the following link:

Job Requirements

Two years of collections experience with financial institutions

Strong skip-tracing background

Working knowledge of collection procedures, laws and guidelines, of bankruptcy law and code, and lending laws and procedures

Basic understanding of loan contracts including APR, amortization schedules, and simple interest calculations

Account research, problem solving skills, dealing with conflict and managing member expectations

Excellent negotiation skills

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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