Collection Representative job – CBCS – Grand Rapids, MI

Collection Representative


25 reviews

Grand Rapids, MI

CBCS is currently seeking full time Collection Representatives in our Grand Rapids Michigan office. They will be responsible for performing collection activities on delinquent accounts in an outbound call center environment. Must have the ability to make sound decisions and work in a fast pace environment and maintain confidentiality on all account activity. No prior experience is required. We will train you!

Job Duties:

  • Contacts customers and establishes reason for delinquent account: makes arrangements for payments to bring account current
  • Advises debtor with delinquent accounts of proper payment schedules and the principles of credit and credit standings
  • Detail documentation of calls
  • Knowledge of procedures and practices in collections


  • Previous call center/customer service experience preferred
  • Excellent communication skills, able to be persuasive
  • Working knowledge of basic office equipment
  • Able to type at least 30 words per minute
  • Must be over 18
  • Must have High School Diploma or GED

Benefits :

  • Full paid training
  • Competitive Pay
  • Incentives Programs
  • 401K /Profit Sharing
  • Medical/Dental/Vision, Short-Term Disability and free Life Insurance

» Apply Now

Please review all application instructions before applying to CBCS.

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A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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