Case Coordinator job – Unity Care Group – San Jose, CA

ABOUT UNITY CARE

Our mission is to provide quality youth and family programs for the purpose of creating healthier communities through lifelong partnerships.

Headquartered in San Jose, with incredible weather, culture and sports, and the SF Bay and ocean just minutes away. Unity Care offers a wide range of services benefiting at-risk and foster youth and their families throughout Northern California. Its signature program, established in 1993, focuses on serving the housing needs of youth in foster care and beyond. The organization provides more than two dozen community-based, education and behavioral health programs, transforming the lives of over 6,000 youth and families annually.

We are proud to have one of the most ethnically and culturally diverse workforce in the Bay Area. We have a friendly, servant-leader culture with significant growth opportunities.

OVERVIEW:
This position provides vision, goal, and overall leadership and positions as an advocate for children and families whom are in danger of entering the Child- Welfare system. The Case Coordinator is responsible for developing and coordinating family-centered services to meet the individualized needs of children and families. This position is responsible for the development of an integrated plan and leadership to ensure implementation of services to families. Our aim is offer support to the child and their family/caregiver, which is responsive to concerns and builds on strengths. The Case Coordinator provides facilitation, assessment, and case management services including all related documentation for planned and provided services. This position works independently in the family’s home and a variety of community settings. This position works directly with youth and their families with the goal of keeping them together in the home.

DIRECT REPORTS:
None

QUALIFICATIONS:
Required

Bachelor’s degree and 3 years’ experience working with underserved communities

Excellent verbal and written skills

Preferred

Master’s Degree

Specialized knowledge and/or abilities in positive behavioral management, recreational, art therapy

RESPONSIBILITIES INCLUDE (but not limited to):
Supports the provision of Differential Response in a manner that is highly individualized, family-focused, team driven, strength-based and directed by the needs of the child and family.

Works with youth and families from a strength-based perspective. Assesses customers’ concerns, needs and expectations (child, family, referral sources, and community). Participates with families as a complete unit with focus on individual strengths/concerns/needs. Facilitates the development or refinement of effective reactive and proactive Safety Plans. Develops initial Safety plan within 7 days, and Family Care Plan within 30 days of initial contact with family.

Provides quality, culturally proficient and relevant services to youth and their families in community-based and in-home settings. Promotes cultural awareness and competence within the Program and the agency.

Supports the ongoing development of a strength-based system philosophy built upon a diversion and preventative alternative to enter the child welfare system.

Works in collaborative partnership with all team members promoting a participative team approach characterized by mutual accountability. Participates effectively in multidisciplinary teams, internally and externally.

Researches and utilizes community resources to meet family needs. Supports the Parent Partner in the developing resources within the community to serve youth and families.

Documents work in a manner consistent with all relevant laws and regulations.

Contact families within 24 hours of receiving referral to arrange the initial intake meeting.

Facilitate first Family Intake session meeting, complete Release of Information, and other required documentation within 5 days of intake

Develop Family Care Plan based on child/family strengths and comprehensive needs assessments. Oversee the direct implementation of the Family Care Plan and frequently perform in a case management capacity. Monitor the Family Care Plan continually for implementation and needed modifications.

Connect family to community based resources as soon as possible and resource opportunities for youth and families in their own community.

Provides a leadership role in linking parents, children and staff when a crisis arises.

Attend all mandatory meetings and trainings.

Manages flexible schedule consistent with family and program needs.

Documents necessary information as required within the program, including but not limited to client demographics and progress documentation, report writing and accurate data collection to assess progress and outcome.

Participates in internal audits.

Maintains excellent time-management skills. Effective personal organization systems for ensuring paperwork/information management (filing, updating community resources) are developed and maintained to support timelines and priorities.

Maintains a high level of direct and proactive communication.

Maintains a positive attitude during work hours and seeks out support to problem-solve self-care matters.

Utilizes and seeks out supervision opportunities, consultation and training as necessary to provide high quality services to children and their families as effectively and efficiently as possible.

Assures documentation of necessary information as required within Unity Care Differential Response Program standards, and State and County requirements, in a timely manner.

Demonstrates an understanding of Confidentiality policies, Mandated Child Abuse Reporting and Duty to Warn Procedures. Utilizes clinical supervision in any case where these issues are in question.

Other duties as assigned.

ESSENTIAL DUTIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Ability to read and interpret documents and procedure manuals. Ability to write routine reports and correspondence

Ability to speak effectively before groups of students or employees of organization

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations

Ability to identify negative disruptive behaviors and redirect behavior using mediation techniques

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell.

The employee must occasionally lift and/or move up to 50 pounds.

The employee may be required to make and/or receive physical contact in the process of delivering First Aid/CPR or Handle with Care, or in training to those methods.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Ability to get CPR and First Aid certificate within 30 days of start date, and maintain a current certificate

Must clear a Department of Justice (DOJ) and Federal Bureau of Investigation (FBI) background check including fingerprinting before start date and maintain clearance

Must clear a health screening, including TB before start date and maintain clearance

Must be at least 21 years of age and able to work in a Community Care Licensed Facility

Must be able to drive, have a valid driver’s license, clean driving record and maintain a clean driving record.

Meet and maintain the minimum vehicle liability and property insurance limits (in order to be insured by our insurance carrier for transportation of residents)

COMPENSATION:
We value our employees’ time and efforts. If you are committed to helping others, we work to maintain the best possible environment for our employees where people can learn and grow with the organization. Plus we are committed to your success and offer competitive compensation and an excellent benefits package which includes paid vacation and sick time, medical, dental, vision and life insurance for all full time staff. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

TO APPLY:
Please send a resume and compelling letter of interest indicating how your skills, knowledge and experience match the responsibilities articulated in the job description in confidence to:

Deepika Bettadapura

dbettadapura@unitycare.org

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