Already one of our country’s most recognizable brands, Feed the Children is being rebuilt from the ground up. We are accredited by GuideStar Exchange and the BBB Wise giving Alliance and have a 3-star rating from Charity Navigator. By banding together to defeat hunger, Feed the Children will one day create a world where no child goes to bed hungry.
We are currently in search of a Business Process Integration Manager to join our team! This position is a senior role which involves overseeing the use and functional aspects of the operational systems which support the development areas of the organization, as well as the workflow and system parameters. The Business Process Integration Manager has the responsibility to ensure that the support systems are effectively used, and that the use of the support systems is consistent between all areas of development and other departments within the organization. The Business Process Integration Manager will also serve as a liaison with other departments (Finance, GIK, Internal Audit, Security, etc.) to facilitate collaboration and understanding within the organization. This position reports directly to the Chief Information Officer.
Bachelor’s degree preferred
Experience preparing and presenting reports and results to management
Experience collaborating across multiple departments to develop initiatives that contribute to long-term operational excellence
Experience developing annual departmental budgets
Experience with implementation and team efforts related to support systems implementation and upgrades
Experience with operational systems, processes, and policies in support of the mission of the organization and department
Essential Job Functions
Provide leadership across the development and program team(s) related to business intelligence reporting and business reports available through the various business and key development systems, such as; BBCRM, Luminate Online, BB Communications Services, etc.
Responsible for the definition and management of business processes and workflow configurations for the Blackbaud’s donor management systems.
Establish system processes that result in the ability to gather information from development managers and program staff to articulate and report on project goals, activities, anticipated outcomes, successes, and challenges.
Analyze, communicate, and prepare presentations to the development management team and executive management teams. Measure annual performance by using typical revenue KPIs.
Work directly with the Development Solutions Architect and the Information Technology Business Intelligence (BI) department to define new reporting requirements and advise on modifications to existing reports and dashboards.
Manage the effective use of BB CRM and Luminate Online across all fundraising/development departments.
Ensure the development team roles are clear, data entry is accurate and efficient, and reports meaningfully support the development department’s initiatives.
Assist in the coordination of online fundraising team efforts, associated campaigns, and defining outcomes desired and how those can be managed, tracked and accounted for within the Blackbaud operating systems.
Responsible for the definition and management of the fundraising source codes and be the liaison with the Finance department for revenue reporting purposes.
Provide the liaison role for the development and program departments with the Development Solutions Architect.
Establish scorecard metrics to evaluate the health and quality of assigned business processes and overall development team performance.
Actively participate in Blackbaud user groups and pro-actively provide input to Blackbaud on business system needs and represent Feed the Children’s interests in future releases.
Lead development team members to foster creativity and commitment to their work, individually and collectively.
During the Blackbaud project, obtain a complete business perspective of the solution and the key uses and features that will be used by the development and program teams.
Will actively participate in the Blackbaud implementation project and attend all design cycle meetings. Provide leadership and problem solving skill related to business processes and workflow configurations.
Work directly with the Blackbaud and Feed the Children Project Managers to insure business processes and workflow decisions are understood by all subject matter experts (SMEs) that are participating in the project.
Provide the liaison role between the development department and volunteer programs.
Maintains regular attendance and punctuality which are critical in order to complete the day to day tasks of this position.
Perform other duties, as directed.
Knowledge, Skills and Abilities:
Computer Skills – Intermediate skills using Microsoft Office products Word, Excel, PowerPoint and Outlook.
Customer Service – Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Oral Communication – Speak clearly, persuasively and professionally in positive or negative situations; listen and gets clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
Written Communication – Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information.
Teamwork – Balance team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone’s efforts to succeed.
Ethics – Treat people with respect; keep commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Reasoning – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
Travel – < 5% in country.
Physical Demands – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.