Benefit Programs Supervisor job – – Richmond, VA

Benefit Programs Supervisor

Richmond, VA

$37,103 – $60,944 a year

The purpose of the class is to plan, organize, supervise and direct service delivery of benefits to the citizens of Richmond. The class is responsible for ensuring accurate information and compliance with federal, state and local policies. The class plans, organizes, and implements programs within major organizational policies; reports progress of major activities to executive level administrators through reports and conferences.
Exercised: Classification typically supervises.
Note: Other reporting relationships may apply

Example of Duties:

City of Richmond Social Services employees are required to work during a declared emergency

The City of Richmond Department of Social Services’ Economic Support & Independence Division is seeking customer-focused and performance-oriented professionals to fill the position of Benefit Programs Supervisor to manage a team of Benefit Program Specialists and accomplish service delivery goals related to benefit programs established by the federal, state, and City government. Incumbent will report directly to the Program Manager of the respective area.

Duties include, but are not limited to :

  • Providing supervision and ongoing training to a team of Benefit Programs Specialists who provide face-to-face eligibility determination and ongoing case management to City of Richmond residents applying for federal/state programs such as Supplemental Nutrition Assistance Program (SNAP); Medicaid, General Relief; Emergency Assistance; Long-Term Care; Temporary Assistance to Needy Families (TANF) and Aged, Blind & Disabled (ABD) etc;
  • Providing ongoing development activities to newly assigned Benefit Program Specialist staff members and assess performance on a regular basis;
  • Reviewing and analyze case activity for policy compliance and payment accuracy;
  • Holding employees accountable for case-processing/management and service delivery;
  • Coaching, recording and mentor employees work progression
  • Creating, documenting and addressing performance concerns in a timely fashion
  • Developing and delivering annual performance appraisals
  • Researching case histories and authorize actions; maintain statistical data;
  • Compile/analyze management reports on workload distribution and performance standards;
  • Ensuring quality customer service;
  • Responsible for daily workload and other administrative functions.

Qualifications, Special Certifications and Licenses:

  • Requires Bachelor’s degree or training equivalent to four years of college.
  • Requires two years experience.
  • An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Preferred Candidate will have:

  • Bachelor’s or higher degree in Human, Social Services or any relevant field
  • 3 or more years experience in Benefits Programs services
  • 2 or more yeas of previous supervisory/ leadership and staff development experience of a team of four (4) or more employees
  • Extensive knowledge of state, federal and local benefits programs
  • Exceptional analytical, communication & customer service skills
  • Proficient time, performance management knowledge with the ability to priorities while working in a fast paced environment

No Special Certification or License required

Americans with Disabilities Act Requirements:

PHYSICAL AND DEXTERITY REQUIREMENTS: Physical and dexterity refers to the requirement for physical exertion and coordination of limb and body movement.

Requires sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis and routine keyboard operations.

ENVIRONMENTAL HAZARDS: Environmental hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

The job risks no exposure to any environmental hazards.

SENSORY REQUIREMENTS: Sensory ability refers to hearing, sight, touch, taste, and smell required by the job.

The job requires normal visual acuity, and field of vision, hearing and speaking.


The City of Richmond, Virginia is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

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