BANKRUPTCY PHONE CLERK job – Ditech Financial LLC – Rapid City, SD

BANKRUPTCY PHONE CLERK

Ditech Financial LLC

91 reviews


Rapid City, SD

BANKRUPTCY PHONE CLERK OBJECTIVES OF POSITION Assist customers in Bankruptcy proceedings via phone/mail regarding all aspects of their account in all asset classes to include, mobile home, first lien, home equity and others.

MAJOR ACCOUNTABILITIES

1. Resolve delinquency with customers

2. Handle inbound calls from customers, determine customer’s needs, problem solve and respond by answering questions and resolving issues

3. Research customer questions and respond accordingly

4. Sort mail and prepare outgoing correspondence

5. Other duties as assigned

SELECTION CRITERIA

1. Detail oriented and organized

2. Post high school education preferred

3. Strong oral communication skills

4. PC knowledge (Excel)

5. Typing WPM minimum: 35

6. Good numeric aptitude and analytical skills

7. Professional presence

8. Self-starter; able to work in fast-paced, deadline oriented environment

9. Ability to adhere to attendance guidelines

KNOWLEDGE, SKILLS, AND ABILITITIES

1. General knowledge of bankruptcy laws and continually keeping updated on laws and regulations

2 . Detail oriented

3. Excellent communication skills

4. Strong numeric aptitude

5. Computer familiarity with spreadsheets and word processing

6. Superior organizational and follow-up skills

7. Ability to work independently in a structured, fast-paced, deadline-oriented environment

8. Ability to establish process to maintain individual bankruptcy queue in accordance with department procedures/policies

91 reviews

A home lending partner you can count on. We take the time to listen to your needs, explain your home loan options, and work with you every…

About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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