Duties & Responsibilities:
Meet First American Bank’s high standard of customer service
Provide teller services including, performing customer transactions, processing cash advances, coin deposits, coin orders and other teller services
Perform banking functions, including but not limited to; account maintenance, opening accounts, closing accounts, issuing official checks and any other customer inquiries
Assist in customer issue resolution in person or on the phone. This includes performing research, reviewing transactions, and redirecting customers to appropriate resources when necessary
Balance teller drawer daily
Will participate in customer service telephone queues, in addition to outbound service calls to customers
Balance and replenish ATMs which includes processing of deposits and verifying currency in machine
Assist in performing opening and closing procedures of the branch
Adhere to all company policies and procedures.
Engage in sales conversations with clients and assist them in selecting banking products and services that best meet their needs
Meet or exceed assigned sales goals
Open accounts and recommend services to new and existing customers in person and over the phone
Identify customers for other products, such as investments, loans, and referring them to the appropriate business partners
Participate in outbound calling and other sales related activities
High School degree or equivalent. College degree in business or related field a plus.
This position may require the individual to take loan applications and close loans. This position may require the employee to register with the Nationwide Mortgage Licensing System & Registry (NMLS) in order to comply with the federal Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and Regulation Z. Registration may consist of submission of personal information such as home address, social security number, gender, date and place of birth, employment history, among other things. Registration also requires employees to submit fingerprints and submit to a criminal background check. Renewal of the registration requirements may be required periodically throughout the term of the employment
Minimum one year of customer service experience required.
Previous teller experience preferred.
Excellent interpersonal, verbal, and written communication skills and confidence when speaking with internal and external customers.
Familiarity with word processing programs preferred. Knowledge of spreadsheets and bank systems a plus.
Travel Required (if applicable):
Travel within the bank’s footprint, to assist other branches or attend meetings, training and seminars as scheduled.
Branch locations are open for business 6 days each week, Monday through Saturday. Scheduling may vary. Must be available to work all hours of bank operation.
First American Bank will not sponsor applicants for work visas.
First American Bank is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).