Assoc Customer Service Specialist – TS/SCI Req’d job – General Dynamics Information Technology – King of Prussia, PA

Provide support via the telephone and/or Internet to respond to customer inquiries and resolve routine issues.

1. Responds to inquiries received through phone, mail and/or face-to-face contact with customers and prospects about the company or customer’s products or services by following standard scripts and procedures.

2. Uses a computer system to track questions and answers as well as enter orders.

3. Responds to inquiries requiring a written response with the use of standard or form letters.

4. Escalates more complex questions to more experienced Specialists.

5. Participates in special projects as required.

Education
Requires a High School Diploma or GED.

Qualifications
0-1 years of related customer service, call center or help desk experience.

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities.

About secureteam

secureteam
A Computer Programmer whose articles got mentions from the likes of The New York Times, Kissmetrics and AllTopStories. He writes articles, novels and poems; spends most of his time reading everything he could get his hands on. He is currently pursuing his Masters from The University of Illinois and holds a Bachelors in Electronics Engineering from the University of California. He is a programmer, a motivational writer and speaker.

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