Account Support Advisor – Development Program
GreatAmerica Financial Services
Cedar Rapids, IA
No two days are the same for this role! As an Account Support Advisor, you are responsible for managing a variety of tasks in order to assist our customer base. A few of the key tasks include handling inbound calls covering inquiries such as billing, taxation and agreement terms, responding to internet and mail correspondence, and participating towards the achievement of team and company goals.
Additional responsibilities include, but are not limited to, proactive outbound calls to new agreements, payment processing, explanation and calculation of purchase options, and managing requests from internal and external customers.
Our team environment allows you the opportunity to perform duties across multiple business functions, as cross-training is one of our main initiatives. GreatAmerica strives for excellence with every customer interaction so you will need to display a personable approach when handling each type of customer. We encourage creativity and innovative thinking when addressing customer inquiries.
You will be hired into an Account Support development program in which you will learn through an established training curriculum in anticipation of moving into an Account Support role.
Knowledge, Skills and Abilities
For this position you must be a high school graduate or equivalent. Completion of Kirkwood’s Customer Service Certificate training program or 6 months of customer service experience is a plus. Bilingual candidates, fluent in Spanish, are encouraged to apply.Competencies for all GreatAmerica team members: Honesty/Integrity, Customer Oriented, Accountability, Tenacious, Communication Skills (Oral & Written), Adaptability.Competencies for this position: Service oriented, problem solving, team oriented, positive, ethicalComputer Skills: Experience with Microsoft Office Suite and ability to learn new systems.